Shop by Category | Brand | Order Tracking | Customer Care | Contact Us | Wishlist | My Account |
All
  • All Departments
  • Digital Download
Cart
 LATEST TOPICS |  FORUMS » SUGGESTIONS/FEEDBACK » BUG IN ORDERING SYSTEM...
Subject: Bug in ordering system
Share this:  
Author Date Posted Tools
Thomas_D Feb 24, 2009 12:02 PM Reply | Bookmark
Like | Top | Bottom

Seems if you have a credit card with leading zeros the order /check out system strips them off causing your transaction to fail. Unfortunately, this puts you into the horrific customer service loop. I have been trying to complete my order for three days now. After several calls and hours on hold I finally found a live person today. With any luck my order will complete today...

This message was modified by the poster at 02 24, 2009 12:03 PM

Topic URL: http://forums.ncix.com/forums/topic.php?id=1962653

Tip Posting | My Postings (4) | My Reviews (0) | View Source
Stanley. Feb 24, 2009 12:40 PM Reply | Bookmark
Like | Top | Bottom

Try sending in a ticket, most of mine are answered same day.

Tip Posting | My Postings (1568) | My Reviews (51) | View Source
Greg * NCIX.com Feb 24, 2009 01:06 PM Reply | Bookmark
Like | Top | Bottom



There are credit card numbers that start with a zero?!?

Tip Posting | My Postings (23896) | My Reviews (7) | My Profile | View Source
Sidewalkcookie Feb 24, 2009 01:19 PM Reply | Bookmark
Like | Top | Bottom

Pre-paid cards maybe?

Tip Posting | My Postings (3605) | My Reviews (5) | My Profile | View Source
Thomas_D Feb 24, 2009 01:21 PM Reply | Bookmark
Like | Top | Bottom

I would have your testers check with leading zeros in each of the credit card segments.. For example, visa/mc 0xxx 0xxx 0xxx 0xxx.

Tip Posting | My Postings (4) | My Reviews (0) | View Source
Steven_M Feb 24, 2009 01:30 PM Reply | Bookmark
Like | Top | Bottom

I'd personally check with mine, as one of my number strings starts with a 0, but that would involve me verifying my CC

Tip Posting | My Postings (3445) | My Reviews (7) | View Source
Greg * NCIX.com Feb 24, 2009 01:33 PM Reply | Bookmark
Like | Top | Bottom

Haven't seen that before.

I'm used to seeing Visa start with 4, Mastercard start with 5, Amex start with 3

Tip Posting | My Postings (23896) | My Reviews (7) | My Profile | View Source
Greg * NCIX.com Feb 24, 2009 01:37 PM Reply | Bookmark
Like | Top | Bottom

What is your issuing bank? Is it an international card?

Tip Posting | My Postings (23896) | My Reviews (7) | My Profile | View Source
Greg * NCIX.com Feb 24, 2009 01:39 PM Reply | Bookmark
Like | Top | Bottom



Only the first block would be a problem, and no cards should start with a zero.

My card has a leading zero on a segment, and it's not a problem.

Tip Posting | My Postings (23896) | My Reviews (7) | My Profile | View Source
TaG Feb 24, 2009 03:38 PM Reply | Bookmark
Like | Top | Bottom



Diners Club as well - They have different second numbers though. And I think Discover is a 6.

Never heard of a credit card that starts with a zero though. Ever - I can't even see some of the European countries starting with that.

Tip Posting | My Postings (1601) | My Reviews (0) | View Source




Contentname:Forums_Bottom
Call Queue
Now Serving
Closed
Avg. Response Time
Closed
Request Call Back
(Web Orders Only)

Recent Experts
1. Mr. Friendly™ (54937)
2. Greg * NCIX.com (33266)
3. Saberon (15396)
4. Spork™ (14095)
5. DJZ (7203)
All Time Experts
1. Mr. Friendly™ (51387)
2. The Wizard (39824)
3. death_hawk™ (35144)
4. Not An Expert (26343)
5. Lance W (25246)
 
Your Order Company Info Memberships Services Hotlinks
Order Status
RMAs (Merchandise returns)
F.A.Q.
Contact Us / Store Locator
Careers
Terms & Conditions
Privacy Policy
NCIX Rewards
Premier Partner Reseller Program
VIP Memberships
Advantage Membership
Affiliate Program
Super Shipping Saver Club
Express Coverage
Express RMA
Express Shipping Service
Express Exchange and Care Coverage
Gift Cards & Balance Checker
Advanced Store Price Match
Black Friday Sale
Boxing Week Sale
NCIX Newsletters
NCIX Forums
Folding @ Home Team
The Banner Vault
International Sites:  Canada
Copyright© 2014 NCIX.com/Netlink Computer Inc. All rights reserved. S / Server ID:74 20141126025327  734 ms