Bug in ordering system

[Thomas_D]

Seems if you have a credit card with leading zeros the order /check out system strips them off causing your transaction to fail. Unfortunately, this puts you into the horrific customer service loop. I have been trying to complete my order for three days now. After several calls and hours on hold I finally found a live person today. With any luck my order will complete today... This message was modified by the poster at 02 24, 2009 12:03 PM

[Stanley.]

Try sending in a ticket, most of mine are answered same day.

[Greg * NCIX.com]

Quote: (Thomas_D @ Feb 24 2009, 12:02 PM)

Seems if you have a credit card with leading zeros the order /check out system strips them off causing your transaction to fail.

There are credit card numbers that start with a zero?!?

[Sidewalkcookie]

Pre-paid cards maybe?

[Thomas_D]

I would have your testers check with leading zeros in each of the credit card segments.. For example, visa/mc 0xxx 0xxx 0xxx 0xxx.

[Steven_M]

I'd personally check with mine, as one of my number strings starts with a 0, but that would involve me verifying my CC

[Greg * NCIX.com]

Haven't seen that before. I'm used to seeing Visa start with 4, Mastercard start with 5, Amex start with 3

[Greg * NCIX.com]

What is your issuing bank? Is it an international card?

[Greg * NCIX.com]

Quote: (Thomas_D @ Feb 24 2009, 01:21 PM)

visa/mc 0xxx 0xxx 0xxx 0xxx.

Only the first block would be a problem, and no cards should start with a zero. My card has a leading zero on a segment, and it's not a problem.

[TaG]

Quote: (Greg * NCIX.com @ Feb 24 2009, 01:33 PM)

Amex start with 3

Diners Club as well - They have different second numbers though. And I think Discover is a 6. Never heard of a credit card that starts with a zero though. Ever - I can't even see some of the European countries starting with that.